Privacy Policy

Discount Linens Wholesale ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit discountlinenssupply.com, contact us, or purchase our products.

1. Information We Collect

Depending on how you use our website, we may collect:

• Contact information, including your name, email address, phone number, and company name.
• Order information, including products purchased, quantities, shipping addresses, and order totals.
• Payment-related information processed by our payment service provider, Stripe.
• Information you provide when submitting a contact form or requesting assistance.
• Technical information, such as IP addresses, browser information, and security-related data collected through website services.

Customers are not required to create an account to place an order.

2. How We Use Information

We use information to:

• Process and fulfill customer orders.
• Calculate shipping costs and arrange deliveries.
• Send order confirmations and related communications.
• Respond to customer inquiries and support requests.
• Maintain website functionality and security.
• Prevent fraud and comply with legal obligations.

We do not currently operate a marketing newsletter or use customer email addresses for promotional email campaigns.

3. Payment Processing

Online payments are processed through Stripe. When you make a purchase, payment information is submitted through Stripe's checkout services. Stripe processes payment information according to its own privacy practices.

For more information, visit Stripe's Privacy Policy.

4. Shipping and Order Fulfillment

We use UPS shipping services to calculate shipping rates and facilitate deliveries. Information such as shipping addresses, destination details, and package information may be shared with UPS as necessary to provide these services.

5. Service Providers

We use third-party providers to support website operations, payment processing, shipping, security, hosting, and transactional communications. These may include Stripe, UPS, Cloudflare, and email delivery providers.

Information may be shared with these providers as reasonably necessary for the services they perform. We may also disclose information when required by law or to protect our legal rights.

6. Cookies and Website Security

Our website and its service providers may use cookies or similar technologies necessary for website functionality, security, and checkout. We also use Cloudflare Turnstile to help protect forms against automated submissions and abuse.

We do not currently use Google Analytics. If analytics or additional tracking technologies are introduced, we will update this policy as appropriate.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, and satisfy applicable legal obligations.

We take reasonable measures to protect information against unauthorized access, disclosure, or misuse. However, no method of internet transmission or electronic storage can be guaranteed completely secure.

8. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to exercise other privacy choices.

To submit a privacy-related request, please contact us through our Contact page. We will review requests in accordance with applicable law and any relevant exceptions.

9. Children's Privacy

Our website is intended for business and general commercial purchasing purposes and is not directed toward children under 13. We do not knowingly solicit personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, website services, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Discount Linens Wholesale through our Contact page.